Commission Questions
Where can I find your highest quality commissions?
The page will only be avaliable at the time I am taking these commissions and I will make an announcement when I am preparing to open these types of slots.
How can I secure a HQ commission?
My Patreon's will be the first to know but there is no real way to secure a slot even as a Patreon. I will not take first come first serve there will be a submission period so multiple people can get their submission into the pool and I will pick what I would like to work on the most.
When will you open up your HQ commissions?
I work a normal job with my Patreon work- I also work in my free time after work hours on personal projects/merchandise and I take commissions on weekends. I don't have a lot of spare time to commit to big pieces for others so it just depends on when I can make time for one.
Will you always stream commission work?
No. I am not obligated to stream your commission. If I don't have time or it conflicts with a schedule I will work in my own time, this includes normal weekend commissions.
When will your OC creations be open?
Even more rarely than my HQ commissions, I put a lot of effort into making OC's for people, this means that I have to constantly be working along side of someone so maybe once or twice a year if I decide to open them which also depends on work load.
Shop FAQ
Something is gone from your shop, how can I get it?
Bigger merchandise will be a set pre-order. Once this item sells out it needs to be in a bigger demand for me to find it worth it to restock. Make sure if you really want that item you get it in pre-order status.
Do you ship internationally?
Yes! We ship internationally please see below the wait times that might come with that.
Where are you shipping from?
Steffydoodles is based in Atlanta GA
When will my order ship?
This is an independantly owned shop that means Steffy packs all the orders herself with help occasionally. This means we'll only ship out every other week but due to COVID19 there could be even longer wait times. For more information please read our COVID19 statement here.
How long will it take for my package to get here?
Depending on where you are located it could take up to a month and even longer with COVID19. Domestic and International can take 2 weeks up to a month. For more information please read our COVID19 statement here.
Do you accept returns?
All sales are final. All the fine details of every item are listed in the description this includes; size, material and any additional info you might be looking for! Make sure to review this before making your final purchase.
Something I ordered is being returned how can I get it?
If you entered your address or didn't pick up an item Steffydoodles is not held responsible. Your item will be returned to us and you can take a refund or we can reship the item with a fee included.
What if my package goes missing?
If there is any issues with your tracking you'll need to reach out to your local postal service. Once the item leaves us and is in the hands of the postal service we are no longer responsible.
My item is damaged what can you do?
Steffy quality check's every single item before packing it. If somehow we missed something you can message us with photos and we'll go from there!
If your item was damaged through postal service, unfortunately that is out of our hands. You'll need to contact your local post office- if that leads no where or you need the shipper's help you can message Steffy here and we can see what we can do.
Do you ship to the UK?
Due to complications currently with VAT tax I cannot ship to the UK. Any orders placed for shipment to the UK will be refunded immediately in full.
I plan to open up a Etsy later this year, in which you can order items to be shipped to the UK. Please understand VAT is complicated for a small business.
General Questions
What are your tools?
My tablet is a Yiynova MSp19u & XP-PEN AC19 shortcut remote express keys
Can I edit your art?
No, do not edit my artwork.
Can I repost your art?
I don't mind if commissioners repost their pieces with credit, but you are NOT permitted to repost any of my private art from memberships, if you do- you will be banned/blocked.
Can I color your art?
If I post the lines up and it's fanart you can! I ask that you don't color commission pieces, and my personal characters.
Can I use your art for my icon or banners?
You can use permitted pieces such as commissioned pieces, and my public fanart as a icon/banner if you give credit linking back to this site! Please don't use anything from my member's section or my personal characters.
Can I ask you art advice?
I'm really no expert, and I don't have a lot of time so I suggest looking for help using youtube, this applies to Freelancing, Marketing, Art Critiquing and Tutorials. There are also Discord's dedicated to helping critique artists, you just have to go looking for them.
Can I use your OC's?
Definately not, please do not use my OC's for anything especially RPing.
What are your programs?
• SAI - Lines and coloring